Please follow our simple Instrument Service and Repair Instructions to ensure all repairs are processed correctly and in a timely manner.

• RMA numbers are required for all repairs. Any instrument sent to Miltex, Inc. without and RMA number will be returned to the sender. It will not be evaluated or repaired.
• Instruments must be cleaned and sterilized prior to sending them t o Miltex, Inc. for repair. We can not accept instruments that have not been properly cleaned and sterilized.
• Contact our Customer Service Department at 1-866-854-8300 or email us at customerservice@miltex.com. Please have the following information available.
  • Account name and shipping address
  • Contact name and phone number
  • Part number and quantity
  • Description of required repair
  • Payment method
    • Distributors will need their customer account number and a valid purchase order number authorizing the repair service.
    • End user facilities, such as Doctors, Dentists, Medical-Surgical Centers, should be prepared to make payment by credit card.
• Wrap instruments, especially sharps, to protect them during transit. Use a common carrier such as Federal Express or UPS and insure the package. Keep a record of the tracking number.
• RMA's not received within 30 days will be cancelled.

Repairs should be sent to:

Miltex, Inc
Repair Department
589 Davies Drive
York, PA 17402

RMA # ________